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From time to time the software update synchronization fails in Configuration Manager. Been looking around the web for a solution, but haven't come across anything.

 

In my particular case, these error messages appeared in wsyncmgr.log:

 

Sync failures summary:    

 

SMS_WSUS_SYNC_MANAGER    2013-10-31 11:06:04    9804 (0x264C)
Failed to sync update 359c5eeb-b7ff-447a-9986-5d6283a133f3. Error: The Microsoft Software License Terms have not been completely downloaded and cannot be accepted. Source: Microsoft.UpdateServices.Internal.BaseApi.SoapExceptionProcessor.DeserializeAndThrow    SMS_WSUS_SYNC_MANAGER    2013-10-31 11:06:04    9804 (0x264C)
Failed to sync update 5e174b97-938e-41b7-9428-b2f9978ddd2d. Error: The Microsoft Software License Terms have not been completely downloaded and cannot be accepted. Source: Microsoft.UpdateServices.Internal.BaseApi.SoapExceptionProcessor.DeserializeAndThrow    SMS_WSUS_SYNC_MANAGER    2013-10-31 11:06:04    9804 (0x264C)
Failed to sync update 87e13ecb-c669-43be-9e2a-01e567285031. Error: The Microsoft Software License Terms have not been completely downloaded and cannot be accepted. Source: Microsoft.UpdateServices.Internal.BaseApi.SoapExceptionProcessor.DeserializeAndThrow    SMS_WSUS_SYNC_MANAGER    2013-10-31 11:06:04    9804 (0x264C)
Sync failed: Failed to sync some of the updates. Source: Microsoft.SystemsManagementServer.SoftwareUpdatesManagement.WsusSyncAction.WSyncAction.SyncUpdates    SMS_WSUS_SYNC_MANAGER    2013-10-31 11:06:05    11924 (0x2E94)
STATMSG: ID=6703 SEV=E LEV=M SOURCE="SMS Server" COMP="SMS_WSUS_SYNC_MANAGER" SYS=sccm.domain.se SITE=P01 PID=4180 TID=11924 GMTDATE=to okt 31 10:06:05.267 2013 ISTR0="Microsoft.SystemsManagementServer.SoftwareUpdatesManagement.WsusSyncAction.WSyncAction.SyncUpdates" ISTR1="Failed to sync some of the updates" ISTR2="" ISTR3="" ISTR4="" ISTR5="" ISTR6="" ISTR7="" ISTR8="" ISTR9="" NUMATTRS=0    SMS_WSUS_SYNC_MANAGER    2013-10-31 11:06:05    11924 (0x2E94)
Sync failed. Will retry in 60 minutes    SMS_WSUS_SYNC_MANAGER    2013-10-31 11:06:05    11924 (0x2E94)

After googling "359c5eeb-b7ff-447a-9986-5d6283a133f3" I found out that the affected updates are Internet Explorer 10.

 

I also found this in the Event Viewer:

 

Content file download failed. Reason: Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED)) Source File: /msdownload/update/v5/eula/use_terms_supp_ie10_win7_rtm_en-us.rtf-f1a39475-6df8-45fe-848f-298e9965f6e7.txt Destination File: e:\Sources\WSUS\WsusContent\C2\4DE69528CE193088F812466D6AE27184026C58C2.txt.

 

At first I thought the two were related to eachother, but I found out later that they're not. The later error message is solved by adding NETWORK SERVICE with read permissions to the WsusContent folder.

 

As we're not running Internet Explorer 10 in our company, I solved the first problem by declining those three updates in WSUS. If anyone has a solution on getting the License Terms to download, please comment this post. The updates can be found in WSUS by sorting the updates by the Status Rollup column.

 

Cheers!

 

Software Update Point in System Center Configuration Manager was giving me below error message:

 

Synchronization failure alert for software update point: <FQDN> (<SITENAME>)

 

To investigate this I used CMTrace on wsyncmgr.log.

 

*:\Microsoft Configuration Manager\tools\cmtrace.exe

 

*:\Microsoft Configuration Manager\Logs\wsyncmgr.log

 

In this log I found error messages, e.g:

 

 

After changing the Access Control List on *:\Sources\WSUS\WSUSContent with Full Control for Everyone, the error disappeared. So I checked the WSUSContent directory on another server. The entries I was missing was:

 

Users, Read

SYSTEM, Full Control

Ever since I set these permissions on the folder the alert never came back.

/Johannes